Refund policy

Starter is free and never requires a card, so there is nothing to refund. This policy only applies to paid plans — Rider Pro, Team and Enterprise.

Monthly plans are billed in advance for the period they cover. You can cancel anytime from Billing — your plan stays active until the end of the period you've already paid for, and we don't charge you again after that. We don't refund the unused portion of the current month when you cancel partway through it.

If you're on an annual plan for the first time, you can request a full refund within 14 days of the initial charge, no questions asked — email billing@horsey.com from your account's email address. Renewals of an existing annual plan, and requests made after the 14-day window, aren't eligible under this section, though you're always free to cancel to stop future renewals.

If you were charged in error — a duplicate charge, a charge after cancellation, or the wrong amount — we'll refund the difference in full once we've confirmed it. Contact billing@horsey.com with your invoice number and we'll look into it within a few business days.

Custom Enterprise agreements are refunded according to the terms of the specific contract signed with Horsey, which take precedence over this page.

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, it can take a few extra business days to appear on your statement after we process it on our end.

Questions about a charge or a refund request can be sent to billing@horsey.com or via our Contact page. See also our Terms of Service for the general fees and billing terms this policy sits under.